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Frequently Asked Questions
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F A Q

Find the answers to our most frequently asked questions. If you don't see what's on your mind reach out to us anytime on phone or email. We're here to make sure your experience with us is the best it possibly can be!
 

  • How are orders placed?  Can be done via the happiness link (https://lassana.com) or calling the happiness hotline +94 (0)112 00 11 22

  • What are the free delivery available cities? Free delivery is available in over 100 cities. (For orders only above LKR 7,500 - A delivery charge of LKR 450 will be added if the cart value is below 7,500)

Colombo District            
Angoda Angulana Arangala Athul Kotte Athurugiriya Attidiya Batawala Battaramulla
Beddagana Bellanwila Bokundara Boralasgamuwa Colombo 01 Colombo 02 Colombo 03 Colombo 04
Colombo 05 Colombo 06 Colombo 07 Colombo 08 Colombo 09 Colombo 10 Colombo 11 Colombo 12
Colombo 13 Colombo 14 Colombo 15 Dedigamuwa Dehiwala Delkanda Embuldeniya Gangodawila
Godagama Gothatuwa Habarakada Hanwella Havelock Town Himbutana Hiripitiya Hokandara
Homagama Jubili Post Kaduwela Kaluaggala Kalubowila Katubedda Kawdana Kesbawa
Kirulapona Kohuwala Kolonnawa Koswatta Kotahena Kotikawatta Kottawa Kotte
Lunawa Madapatha Madiwela Maharagama Malabe Maligawatta Mattegoda Meegoda
Mirihana Moratuwa Mount Lavinia Mullegama Mulleriyawa Nadimala Narahenpita Nawala
Nawinna Nugegoda Obesekarapura Orugodawatta Padukka Pahathgama Pamunuwa Panagoda
Pannipitiya Papiliyana Pelawatta Pepilyana Piliyandala Pitipana Pittakotte Polgasovita
Polhengoda Rajagiriya Ranala Ratmalana Rukmalagama Siddamulla Thalahena Thalangama
Thalapathpitiya Thalawathugoda Udahamulla Watareka Wellampitiya Werahera Wijerama  
  • How are the flowers delivered? We deliver your florals with utmost care using our own fleet that is well-equipped with freezer facilities. The bouquets are prepared and packaged fit for transport and we guarantee 07 days freshness.

  • What happens if the recipient is not present when the delivery is made? To ensure our quality standards are maintained, we usually bring the package back to our location until we reattempt delivery. In some instances, it may be left at a safe nearby location (ex: with a neighbour). In all cases, a phone call will be given to inform the recipient and/or sender.

  • Can I place an order for international delivery? Please contact us on our happiness hotline +94 (0)112001122. We have affiliate partners around the world and will be happy to help with your order.

  • Do you deliver on weekends/ public holidays? We operate during weekends including public holidays. Our delivery services are available 365 days a year.

  • How do I check the status of my order? Once the order is placed, an order confirmation email will be sent to you (please check your junk folder if you don't see it in your inbox). This will contain a 'track order' button, that you can click to find out the current status of your delivery.

  • Can my order be a surprise? Yes, of course. Provide us with accurate details of the delivery address, directions to location and necessary landmarks — we will take care of the rest.

  • What if the city I want the order delivered to is not listed? Please reach out to us on our happiness hotline +94 (0)112001122 for special delivery arrangements to your desired location.

  • Is it safe to shop at lassana.com? Yes, our site is secured using a VeriSign Digital Certificate, that is used internationally by all major E-commerce sites. This ensures all information that is shared over the internet is encrypted, making it impossible for any unauthorized party to intercept, as long as you follow basic web browsing practices that is safe and secure.

  • What payment options do you accept? We accept any of the following methods of payment for purchases made online at lassana.com: All major credit cards (VISA, MasterCard, and American Express) Bank transfers for orders placed via our hotline.

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Multiple Payment Options

Credit/Debit Cards, Bank Transfer & Cash Deposit available

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Secured Payments

Payments are secured by Commercial Bank, Sampath Bank & Nations Trust Bank

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Branch Network

Colombo 07, Nawala, Panadura, Glomark - Mount Lavinia, Kandy City Center, Negombo, Jaffna