Frequently Asked Questions
We Are Here For You
F A Q
Flowers and Gifts
 
  • How are orders placed?
Can be done via the happiness link or calling the happiness hotline +94 (0)112 00 11 22
  • How are the flowers delivered?
Delivery is made in our own vehicles equipped with freezers to the desired destination
  • What happens if my recipient is not present at the time of delivery?
We will do our best to call recipient or sender and deliver to a nearby location.
  • Could I have same day delivery of gift bouquets?
Only available for orders placed before 10 am the same day. Click here for same day delivery selection.
  • Can I place an order for international delivery?
Please call us our happiness hotline +94 (0)112 00 11 22
  • Do you offer free delivery?
Only for orders above LKR 1850 within Colombo and specified suburbs. Click to check free delivery areas.
  • Do you deliver on weekends/ public holidays?
We are only closed for the Sinhala Tamil New Year and May Day.
  • Do you provide round the clock service?
Yes – but midnight deliveries are done for a special charge.
  • How do I check the status of my order?
The customer is informed after delivery via an e-mail and please click for order status
  • Can my order be a surprise?
Of course, but the address and directions with the correct landmarks must be clearly stated.
  • What if the city I want is not listed?
Please call our happiness hotline for special delivery arrangements.

Payments
  • Is it safe to shop at lassanaflora.com?
Yes, its secure but basic precautions on web browsing should be followed.
  • What are the modes of payment?
Visa, Master, American Express Cards, Cash On Delivery (Selected range), Bank Transfer and cheques are accepted from corporate customers.

Island wide Delivery
           Same Day Delivery & Express Delivery are available for selected products & regions
         
               
 

Island wide Delivery

Same Day Delivery & Express Delivery is available for selected products & Regions

Multiple Payment Options

Credit/Debit Cards, Bank Transfer, Cash Deposit & Cash on Delivery is available

Secured Payments

Payments are secured by Commercial Bank, Sampath Bank & Nations Trust Bank

Branch Network

Colombo 07, Colombo City Center, Nawala, Kandy City Center,Negambo, Jaffna & Embilipitiya