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Frequently Asked Questions
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F A Q
  • How are orders placed?  Can be done via the happiness link (https://lassana.com) or calling the happiness hotline +94 (0)112 00 11 22

  • What are the free delivery available cities? Free delivery is available in over 125 cities. (For orders only above LKR 2,500 - A delivery charge of LKR 200 will be added if the cart value is below 2,500)

    Colombo District            
    Angoda Angulana Arangala Athul Kotte Athurugiriya Attidiya Batawala Battaramulla
    Beddagana Bellanwila Bokundara Boralasgamuwa Colombo 01 Colombo 02 Colombo 03 Colombo 04
    Colombo 05 Colombo 06 Colombo 07 Colombo 08 Colombo 09 Colombo 10 Colombo 11 Colombo 12
    Colombo 13 Colombo 14 Colombo 15 Dedigamuwa Dehiwala Delkanda Embuldeniya Gangodawila
    Godagama Gothatuwa Habarakada Hanwella Havelock Town Himbutana Hiripitiya Hokandara
    Homagama Jubili Post Kaduwela Kaluaggala Kalubowila Katubedda Kawdana Kesbawa
    Kirulapona Kohuwala Kolonnawa Koswatta Kotahena Kotikawatta Kottawa Kotte
    Lunawa Madapatha Madiwela Maharagama Malabe Maligawatta Mattegoda Meegoda
    Mirihana Moratuwa Mount Lavinia Mullegama Mulleriyawa Nadimala Narahenpita Nawala
    Nawinna Nugegoda Obesekarapura Orugodawatta Padukka Pahathgama Pamunuwa Panagoda
    Pannipitiya Papiliyana Pelawatta Pepilyana Piliyandala Pitipana Pittakotte Polgasovita
    Polhengoda Rajagiriya Ranala Ratmalana Rukmalagama Siddamulla Thalahena Thalangama
    Thalapathpitiya Thalawathugoda Udahamulla Watareka Wellampitiya Werahera Wijerama  
                   
    Gampaha District            
    Biyagama Dalugama Gonawala Heiyanthuduwa Kadawatha Kelaniya Kiribathgoda Peliyagoda
    Sapugaskanda Siyambalape Wattala Makola        
                   
    Kandy District              
    Ampitiya Aniwatta Anniewatte Aruppola Asgiriya Gatambe Hanthana Kandy
    Lewella Mahaiyawa Mapanawathura Mawilmada Mulgampala Mulgampola Suduhumpala Thalwatta
  • How are the flowers delivered? Delivery is made in our own vehicles equipped with freezers to the desired destination

  • What happens if my recipient is not present at the time of delivery? We will do our best to call recipient or sender and deliver to a nearby location.

  • Can I place an order for international delivery? Please call us our happiness hotline +94 (0)112 00 11 22

  • Do you deliver on weekends/ public holidays? Deliveries will be done 365 days

  • How do I check the status of my order? The customer is informed after delivery via an e-mail and SMS. Or status can be checked by calling our happiness hotline +94 (0)112 00 11 22

  • Can my order be a surprise? Of course, but the address and directions with the correct landmarks must be clearly stated.

  • What if the city I want is not listed? Please call our happiness hotline for special delivery arrangements.

  • Is it safe to shop at lassana.com? Yes, its secure but basic precautions on web browsing should be followed.

  • What are the modes of payment?  Visa, Master, American Express Cards, Bank Transfer and cheques are accepted from corporate customers.

 

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Multiple Payment Options

Credit/Debit Cards, Bank Transfer & Cash Deposit available

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Secured Payments

Payments are secured by Commercial Bank, Sampath Bank & Nations Trust Bank

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Branch Network

Colombo 07, Nawala, Panadura, Glomark - Mount Lavinia, Kandy City Center, Negombo, Jaffna